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Resumearif aziz halani10, platinum societynear panigate depotvadodara-390019phone number-0265-2570290e-mail id-halani_arif@yahoo.comskills & abilities•have undergone u.k. based call centre training from write world•training areas include telemarketing etiquettes, handling objectives, understanding foreign accent, speech clarity, customer handling skills, ability to work in team, conflict resolution.•basic knowledge of windows, typing speed 30 words per minute.•nice verbal & written skills in english.•can speak, write & read in english, hindi & gujarati language.education•completed high school from vidyakunj high school(english medium-commerce stream.)•s.s.c completed in march 1998 with 58 %•h.s.c completed in march 2000 with 49.50%.•graduate of m.s. university of baroda.(2001-2004).qualification•passed b.com from m.s. university of baroda.•diploma in iata/uftaa foundation & ebt training course, september 2006.•certificate in web centric computing from niit, october 2005.•certificate in tally 7.2 from nama, december 2005.•certificate in bpo advanced call centre training.working experiencehave worked as a tele caller for a month in an outbound call centre u.s based.other informationpersonal interests include solving crossword puzzles, work out in the gym, traveling & listening music. gender: male.date of birth: 20.12.1978

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