Stolen credit card....?

My friend had his old navy credit card stolen and racked it up to 500 bucks . the people that stole it were caught (but then bailed out) and a report was filed and also reported to old navy, but they arent doing anything to help him out. this is hurting my friends credit. whats the best thing to do?the card has already been cancelled. now whats left is the 500 bucks thats hurting his credit..
Answer
Talk to the bank about the incident, i m sure they wud be able to help u