Car phone warehouse hell pp?
Hiya my boyfriend bought me the cath kidston phone 4 xmas and it was crackers switchin itself off.i
k it back they sent it off for three weeks give me it back it still was broke so i went back in at the weekend and asked 4 my money back as i was 2days over the 28 day money back gaurantee. fella was being
rude so i asked 2 see the manager and he said he was so they gave me a new phone so went 2 get it chipped and the fella in my local phone shop said this one was faulty aswell i am
fumin at this point.so go back in the shop yesterday and the girl told me that wasnt the manager i was speaking 2 and he shouldnt of give me a new phone they are
not allowed2(they have
2 order u 1 they cant take 1 from there stock)at this point there was no manager in the shop so they
k my number and said the manager will ring me back and he never.so i went back in 2day the assistant manager was in but was being
rude what shall i do av rang the customer service and they are
useless
Answer
Email charles dunstone - the carphone warehouse ceo - give a full and detailed account of your complaint. you should get some response normally in your favour... go to the cpw website and click on contact us, then use the drop down list to ensure that you select ceo office. if all this fails and you still think you are right, contact your local trading standards office. nice luck!
