Am i the only person who cannot understand a word being said on most customer telephone help lines?

Iis it me or what. i cannot understand the indian accent (bt & some banks) south african accent (asda) southern irish accent (electrical store) etc which big business thinks is clever and "customer friendly" i end up giving up and going back to quill pen but nobody answers letters these days either and they definitely do not reply to e-mails.
Answer
No your not on your own try ringing british gas what a joke the best thing i found for anything is ring sales you get through straight away and say you want to speak to someone who knows what your on about or you will go elsewhere nice luck