Answer Base

Have you had a nice or bad experience with fos… in 2001, my brother and i submitted 5 complaints to the fos… reason - a u.k bank had lied to us about documents going missing in the post, had changed the amount of a loan application without our authority & closed down our business account because we had complained about them… whilst considering our complaints, the fos re-wrote the first complaint and then deemed all of the complaints outside of their jurisdiction – basically, they didn’t wanna touch our complaints with a barge pole = very bad & long ( 7 months)experience!

The jurisdiction of the ombudsman can change from case to case (they even use the term "may"in their advertisements with respect to what they deal with).i had a complaint with my bank, the ombudsman man said ething was fine, and that i was unjust in complaining - the bank advised me to ignore the ombudsman as they had no faith in them - the bank wrote of the debts on my account, apologised, and removed all involved managers..conclusion: corrupt+crap=fos