Answer Base

I closed the acc in branch in may 07. i had already processed £30 which was being transfered in to the acc to cover charges this was going to take a few days.i paid in the full amount to cover all charges outstanding as the lady at the branch said the transferred money would be refunded when it had reached the account the £30 has still not been refunded the acc was not closed on the date i closed it but months later as the bank lost the paper work . after 10 months i have been offered £200.is this acceptable for how i have been treated e.g lied to on several occassions with regards to the money being sent to me & arranging calls to me , rudelly spoken to by a manager, suffered a miscarriage during this time, accused of using a cancled credit card during june when the card exspired in may ( no replacement ever received).

I would say £200 is an acceptable price, unless ofcourse you can proove the miscarriage was stress related?...however if you do proove that the miscarriage was stress related i am not sure any amount of compensation will be acceptable.