B q kitchen deli
nightmare?
Hi
we have oredered a kitchen from bq. we knew in oct that we will receive it in jan 2008. we booked our plasterer, electrician, plumber, tiler, kitchen fitter. all sounded good. the kitchen was meant to be delivered yesterday, by bq. until yesterday, all went ok- they called us, they left us an automatic message to confirm deli
, briliant! but the kitchen did not arrive. the reason? no paper work!
!
next deli
date, 3 weeks from now!
i called cust serv an told them - with tears in my eyes- that this was unacceptable, they promissed us the kitchen, we planned our life around this - tradesemen, work, hospital appointmens, vacation
s, etc. they are set to ruin e
thing! they insisted it was nothing they could do and that is
that!
shall i write a letter of complain? what shall i deman
d? money back? kitchen fitted for free? vouchers?? what can i expect from the complaint? i am
still distressed and hate the mess that is
right now in my home! i hate it!
