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My daughter sent two parcels to be delivered the next day [saturday] and we have found out one parcel is in london, somewhere in the depot, and the other one got delivered to a toyshop this morning in our town. she sent the parcels to an address in bucks [we live in wales]. these parcels cost about £20 to send and parcel force started to shout at me, as if its my fault the parcels are off on an adventure of travel! have spent all afternoon trying to sort it out. do parcel force employ anyone who can speak clear english? sory about this, felt like shouting at anyone. might go the pub.

I know exactly how you feel i once ordered from a beauty product firm, and had to keep checking with them to see if they had sent it out - this went on for over a fortnight until i phoned parcel force and as you say it is hard to find anyone with half a brain -- but after many arguements with them they decided to check all the parcels there was mine right at the bottom of a stack -- weeks overdue and squashed but fortunately the contents were ok,, in the end the firm it was orderd off of decided to give them a real telling off and parcel force offered to pay for half of the cost, ok go ahead and scream will make you feel much bettera and cheaper than drink.